![]() ![]() Our analysis of these and similar survey data has indicated that younger members and men are less likely to respond than women and older members. It is possible that those who responded are more satisfied or less satisfied than those who did not. Some enrollees did not return the questionnaire.Since the survey included only a sample of plan members, it is possible that a plans ratings were affected by the luck of the draw: a disproportionately large number of satisfied or dissatisfied members happened to respond.But the effects might be greater among fee-for-service plans. Within the group of HMO and POS plans, it does not appear that such differences in member characteristics had much effect on scores very few plans overall scores would change by more than two percentage points if the scores were adjusted for member differences. The scores reported here have not been adjusted for member characteristics. If one plan has attracted a large proportion of members over age 65, its ratings might be high for that reason. For example, older individuals tend to rate their plans relatively high. The way enrollees rate their plans can be affected by their age, education level, state of health, and other characteristics.Your opinions might not be the same as those of survey respondents. Some of the ratings are based on opinions.We advise that you keep several points in mind when using the customer ratings: N/A = Indicate no data was reported for the measureīlanks indicate no data was reported for the measure OPM used the following scale:Ĥ= Outstanding (plan's score was in the 90th percentile)ģ= Excellent (plan's score was in the 75th-89th percentile)Ģ= Good (plan's score was in the 50th-74th percentile)ġ= Fair (plan's score was in the 25th to 49th percentile)Ġ= Poor (plan's score was worse than the 25th percentile) OPM reports scores for:įor each of these aspects of care, we report how OPM scored the survey results for each plan. The ratings tell you how plans compare for several categories of service, based on answers given to various questions asked on the survey. Our Guide shows plan-by-plan customer satisfaction ratings reported by OPM. These ratings come from a 2022 survey in which a standardized questionnaire was sent to a sample of each plan’s members. “In a situation like this, you kind of learn that you can very easily forget self-care.Customer Satisfaction Ratings of FEHB Plans We’ve been trying to support each other,” Richard said. “We’re all very disturbed by these events, and some family has come in from out of town. ![]() Benton County authorities confirmed the body was John’s the next day. John was found after a kayaker called 911 after finding a dead body on the bank of Beaver Lake on May 30, 2023. ![]() They found John’s car abandoned at the Cassville Aquatic Park with multiple phones, a laptop, and his wallet and passport inside, but no evidence pertaining to his disappearance. “The clothing he was wearing fits his last known description, around a bit and then walk away.”Īfter he was reported missing, Cassville police, along with several other agencies, searched using a thermal imaging drone and K9s. “We have the white vehicle leaving about 3 minutes after that and then 10 to 15 minutes after that, someone looking quite a bit like my brother, the image is a bit blurry, exiting his car,” Richard said. Other aspects of the investigation will continue while the coroner awaits autopsy results. The lab estimates results will take about 60 days, but Oxford said he’s still waiting on autopsy results sent to the lab in January and February. John Forsyth’s body was found three days prior, told OzarksFirst reporters he expects autopsy results to take about 90 days.īenton County Coroner Daniel Oxford said the Arkansas State Crime Lab is facing a backlog. On June 2, the coroner in Arkansas where Dr. OzarksFirst reached out to Benton County Sheriff’s Office, but the agency said they are not releasing any details about the investigation at this time. Richard Forsyth says detectives told him they are investigating his brother’s death as a homicide. John Forsyth’s brother, Richard Forsyth, says he spoke with authorities in Arkansas on May 31. John Forsyth’s body was found with a gunshot wound in the Lost Bridge South area of Beaver Lake in Benton County, Arkansas. ![]()
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